Welcome to Tasty Bite House. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tastybitehouse.com or dine at any of our restaurant locations in Gulshan and Banani, Dhaka, Bangladesh.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We may collect the following types of information from you:
1.1 Personal Information You Provide to Us: When you fill out our contact form, make a table reservation, or send us an enquiry, you may voluntarily provide:
- Full name
- Email address
- Phone number (including WhatsApp number)
- Date and time of reservation
- Number of guests
- Special requests or dietary requirements
- Any message or feedback you send us
1.2 Information Collected Automatically: When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search engine
- Device type (mobile, tablet, desktop)
- Location data (city/country level only, based on IP address)
1.3 Information from Third Parties: We may receive information about you from:
- Google Analytics — for website traffic and visitor behaviour analysis
- Facebook Pixel — if you interact with our Facebook or Instagram advertisements
- Food delivery platforms (Foodpanda, Shohoz, Pathao Food) — for orders placed through those platforms
- Google Maps — if you use the map embed on our contact page
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your table reservations and respond to your enquiries
- To send you confirmation messages, booking reminders, or follow-up communications
- To improve our website, menu, and customer experience based on visitor behaviour
- To send promotional offers, seasonal menus, or special event announcements (only if you have opted in)
- To manage our internal records and maintain the quality of our service
- To detect, prevent, and address technical issues or fraudulent activity on our website
- To comply with applicable laws and regulations in Bangladesh
ℹ️ We will NEVER sell, rent, or trade your personal information to any third party for marketing purposes.
3. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic.
3.1 Types of Cookies We Use:
- Essential Cookies: Required for the website to function correctly (e.g. contact form submission, page navigation).
- Analytics Cookies: Used by Google Analytics to understand how visitors use our website. All data is anonymous and aggregated.
- Marketing Cookies: Used by Facebook Pixel (if enabled) to measure the effectiveness of our social media advertising.
3.2 Your Cookie Choices: You can control and manage cookies through your browser settings at any time. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Please note that disabling certain cookies may affect the functionality of our website.
4. How We Share Your Information
We do not sell or rent your personal data. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and business (e.g. email hosting providers, website hosting companies). These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities in Bangladesh.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
- Food Delivery Platforms: If you place an order through Foodpanda, Shohoz, or Pathao Food, your data is subject to those platforms’ own privacy policies.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Reservation and contact form data is retained for up to 2 years for record-keeping and service improvement purposes.
- Website analytics data (Google Analytics) is retained for up to 26 months as per Google’s standard data retention settings.
- Marketing communication preferences are retained until you unsubscribe or request deletion.
After the retention period expires, your data will be securely deleted or anonymised.
6. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/HTTPS encryption on our website (all data transmitted to and from our site is encrypted)
- Restricted access to personal data — only authorised staff members can access your information
- Regular security reviews of our website and systems
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
You have the following rights regarding your personal information held by us:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
- Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Object: You may object to our processing of your personal information for direct marketing purposes at any time.
- Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to all requests within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites including our social media pages (Facebook, Instagram), food delivery platforms (Foodpanda, Shohoz, Pathao Food), and Google Maps. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
9. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Tasty Bite House
Gulshan Branch: House 12, Road 27, Gulshan 1, Dhaka 1212, Bangladesh
Banani Branch: House 5, Road 11, Banani, Dhaka 1213, Bangladesh
Email: info@tastybitehouse.com
Phone: +8801918643663
Website: www.tastybitehouse.com
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated ‘Last Updated’ date at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.